So making polite conversation I asked what department he worked in and he said he was supervisor but didn't want to say where because he didn't want to be asked for favors.

I tried to ask him a couple of questions about the casino and the table minimums and he said I cant help you with that. One morning I was at a bagel restaurant off-site and a guy came in dressed in his 'Live' jacket. In the casino and in restaurants poor service was always blamed on covid restrictions. The day I checked in I noticed a piece of gum on the floor of the was still there 3 days later when I checked out. Front desk/customer service would always answer but could never reach someone in housekeeping. Surfaces were not wiped down, coffee was not replaced one day they took the remote control for the TV. After I checked in housekeeping was requested daily, towels and wash clothes were not replaced. After a maze of prompts I left a message. Closer to my arrival date I called to make dinner resevations and get local recommendations.

It was explained housekeeping service would need to be requested daily if service was wanted. When I made my reservation I was informed that the Spa and Gym were closed, in room dining was not available and valet parking was not available. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

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